Adani Airport Holdings Limited (AAHL), a subsidiary of Adani Enterprises Limited, India’s largest operator of Public Private Partnership airports – today announced a strategic deal with AIONOS, an InterGlobe Enterprises company and global leader in enterprise AI, to implement a multi-lingual omni-channel agentic AI solution that would enhance the conventional passenger help desk experience for passengers.
The new solution would not just provide consistent engagement experience across all channels across all Adani Airports, but connect with passengers to offer personalised, multilingual support like never before. Through this collaboration, AIONOS will bring its proprietary Agentic AI platform, IntelliMate™, delivering domain-led Conversational AI and automation, enabling Adani Airports to engage with customers and employees across multiple touchpoints, including voice, chat, web, and mobile, in their preferred languages.
The AI-driven solution will act as a 24×7 intelligent concierge, helping travellers access flight updates, gate information, baggage status, directions, and airport services instantly, in multiple languages, including English, Hindi, and regional dialects. Through this unified orchestration across channels, the platform will ensure consistent, context-aware experiences, significantly improving passenger satisfaction and reducing service turnaround times. This AI-driven system aims to enhance customer experience, streamline support operations, and promote inclusivity across Adani’s vast ecosystem of airports.
AAHL continues to advance its digital transformation strategy through a suite of forward-looking initiatives aimed at redefining passenger journeys across its airports. With a strong emphasis on convenience, comfort, personalisation and innovation, these initiatives align with AAHL’s vision of transforming the airports into holistic lifestyle destinations while setting global standards in operational excellence.
